Refund Policy
Cancellation Policy
Before the Campaign Starts:
Clients can cancel their campaign at any time before it starts and receive a full refund.
After the Campaign Starts:
Once the campaign has started, no cancellations or refunds will be accepted, except in cases where the agreed follower targets are not met.
Procedure to Request a Refund or Cancellation
Refund Request:
To request a refund, send an email to contact@musicrisepr.com with your campaign details and the reason for the request.
Our team will review your request and contact you within 5 business days.
Campaign Cancellation:
To cancel a campaign before it starts, you must contact your campaign manager in the same email thread where they send you the playlists for approval.
The cancellation and refund will be confirmed within 5 business days of the request.